Lash Client Intake Questions for Safer, Clearer Appointments

A lash client intake form should do more than collect a name and phone number.

The right questions help you understand what the client wants, what happened with past sets, what might affect comfort or retention, and what details need to follow her into future appointments. The form becomes the first client-history record, not just a one-time checklist.

Use these intake questions as a starting point. Keep the wording simple, ask only what changes the appointment, and save the answers somewhere you will actually check before the client arrives.

Contact and Booking Details

Start with the information you need to confirm the appointment and follow up clearly.

• Full name
• Phone number
• Email address
• Preferred contact method
• Appointment date and service booked
• Emergency contact, if your consent process includes one

The preferred contact method matters. If a client never checks email, the best intake form in the world will not help if every prep instruction lands there.

Lash History

These questions tell you whether the client is brand new, returning with extensions, or arriving from another artist.

• Is this your first lash appointment?
• Do you currently have lash extensions on?
• When was your last lash appointment?
• What service did you book last time: classic, hybrid, volume, mega volume, lash lift, or another service?
• Are you coming from another artist for a foreign fill?
• Did your last set feel comfortable?
• Did you have retention issues, shedding concerns, irritation, or discomfort?
• Is there anything you want to change from your last set?

This context protects chair time. A returning client with old extensions needs a different conversation than a first-time client choosing between a natural classic set and a fuller look.

Allergies, Sensitivities, and Eye Comfort

Ask clear questions that surface risk before the appointment starts.

• Do you have any known allergies to adhesive, latex, tape, gel pads, cosmetics, or eye products?
• Have you ever had a reaction after lash extensions, lash lift, tint, adhesive, or eye makeup?
• Do you have sensitive eyes or sensitive skin around the eyes?
• Do your eyes water easily?
• Do you wear contact lenses?
• Have you had recent eye irritation, infection, surgery, injury, or treatment?
• Are you using eye drops, lash serums, retinoids, acne medication, or other products near the eye area?

These questions are intake prompts, not medical advice. If an answer raises concern, pause before service and follow your consent, patch-test, referral, or rescheduling process.

Lifestyle and Retention Context

Retention is not only about the application. Daily habits can change how a set wears.

• Do you work out often or sweat heavily?
• Do you swim, use saunas, or spend a lot of time in steam?
• Do you sleep on your face or side?
• Do you wear eye makeup regularly?
• Do you use oil-based skincare or makeup remover?
• Do you wear glasses every day?
• Is there an event, trip, wedding, photo shoot, or deadline coming up?

These answers help you explain aftercare in a way that fits the client’s real life instead of giving a generic reminder.

Styling Preferences

Clients often use words differently than artists do. Intake should give you a starting point before the consultation.

• What look are you hoping for: natural, defined, wispy, cat eye, doll eye, dramatic, or another style?
• Do you want the set to look similar to a past set?
• Do you have reference photos?
• Do you prefer lighter, fuller, shorter, longer, softer, or more noticeable lashes?
• Are there styles you know you do not like?
• Do you wear glasses or prefer a length that does not touch your lenses?
• Are there parts of your eyes you want to emphasize or soften?

Reference photos are helpful, but the intake form should still capture the client’s words. “Natural” can mean three different things depending on the client.

Consent and Policy Acknowledgement

Consent questions should be plain and easy to understand.

• Do you understand the service being booked?
• Do you understand that lash services may need to be adjusted based on lash health, current extensions, comfort, or artist assessment?
• Do you agree to arrive with clean lashes and no heavy eye makeup?
• Do you understand the cancellation, late arrival, deposit, fill, and foreign fill policies?
• Do you consent to the lash service after reviewing the known risks and aftercare expectations?
• Do you consent to photos or videos for client notes only?
• Do you separately consent to photos or videos for portfolio, website, or social media use?

Keep client-note consent separate from public photo consent. A client may be comfortable with documentation for her record and still not want her eyes posted online.

Appointment Notes to Save After the Visit

Intake does its best work when it connects to appointment notes.

After the service, record:

• Service performed
• Curl, length, diameter, map, adhesive, and timing notes
• Sensitivities or comfort notes
• Retention concern discussed
• Style feedback
• Aftercare reminder sent
• Recommended fill window
• What to change next time

This turns the first intake form into an ongoing client-history record. The next appointment starts with context instead of memory.

Rebooking Questions

Before the client leaves, ask or record the information that makes the next appointment easier.

• When should this client come back for a fill?
• Which fill length should she choose next time?
• What retention threshold should she watch for?
• Should she send a photo before booking if she is unsure?
• Is there a style change planned for next time?
• Does she need a reminder, aftercare message, or prep note before the next visit?

Rebooking is easier when the client knows exactly what to do next. The intake and notes should make that decision obvious.

How to Use These Questions

Do not paste every question into every form. Build the version that matches your services and policies.

Start with the required safety, history, style, consent, and policy questions. Then add only the lifestyle, photo, event, or rebooking questions that affect how you work.

If you need the full workflow around this, use the lash client intake form guide for structure, the intake builder to turn the questions into copy, and the lash booking setup checklist to connect intake with service menus, policies, prep, aftercare, appointment notes, and rebooking.

For the surrounding booking pieces, the policy generator, menu builder, and lash booking policy guide help turn the same decisions into client-facing wording.